Cropping & Preparing Images for Print

Oftentimes, we get customer questions about our professional printing services. While our process is simple, sometimes knowing how to prepare your image for the result you want can be a little tricky. Take a look at this customer question about how to print standard sizes in our printing engine.

Q: Hi, I am really frustrated. I previously ordered a photo with a frame and that was easy and fine, but this time, I just wanted to order a photo and put it in a frame that I already have. The frame takes an 8x10 photo but for whatever reason, I cannot get my uploaded picture ordered from your site in 8”x 10” size. Can you help?

A: Hello! The reason why you are having trouble uploading your image to be printed to an 8” x 10” is because your image is sized to be an 8” x 12 ½”. You would need to crop some of the image off to make it a perfect 8” x 10”. Our site recommends sizes based on the original dimensions of the photo, we do not crop or alter the images before we print. Once your image is sized perfectly to be an 8” x 10”, you can upload it to our site without any problem!

Follow along to easily crop your image to an exact 8” x 10”:

1. In Photoshop (or any image editing software), go to image > image size. You can see our image is 8 x 11.9. If one of the dimensions isn’t already 8 or 10, type in 8 or 10 into either the width of height fields. The other dimension will change to keep the image proportional. Click OK.


 
2. Go to image > Resize > canvas size


 
3. Type 10 into the height field and click OK. This will cause the image to be cropped evenly from the top and bottom. Save the image.