Returns & Exchanges

Sometimes, accidents happen. When they do, we want to make things right.

When you receive your order, please open and inspect it immediately, in its entirety. Because each order is custom, quality checks are embedded in our manufacturing process to ensure that your materials are accurately cut, safely packaged and that all hardware and instructions are properly included. Your complete satisfaction is our top priority. In the rare instance that you may receive a damaged, or inaccurate order, including missing items or shipping damage, please save your packaging, photograph the items in question, the packaging, the label, and contact us within five (5) business days. Our service team will respond within one (1) business day and address your concerns.

Because your order is custom cut to your exact specifications we are unable to accept returns of frames, mounting boards, mat boards or acrylic. Unused framing tools are returnable up to 30 days after your invoice date. Ready-To-Ship frame kits are returnable up to 30 days after your invoice date. Frames must be in completely unused condition: acrylic unpeeled and framer’s points intact.

For any returnable items you’d like to ship back, for your convenience, we will gladly send you a return shipping label and deduct the cost of it from your refund. Please contact Customer Service to make that arrangement. Please note, we are only able to send return shipping labels within the contiguous United States.

We typically process returns within 2 - 8 business days of receiving the returned items. Refunds are issued via the original payment method. Credit card refunds may take 2 - 3 business days before posting to your account.

New orders are considered separate transactions. Rather than waiting for the exchange process, you’re welcome to purchase any replacement items while your return is being processed.

Once your order is submitted, you will receive a detailed Order Confirmation. It is important to review this carefully. All orders are produced quickly and custom built to your specifications. Once your order enters production, all sales are final.

• Contact us immediately with any corrections. Once in production, orders cannot be changed or canceled.
• Most order ship within 4-5 business days. Let us know right away if you require expedited production or upgraded shipping.
• All sales are final.
• Tracking information will be sent via email once your order ships.

Please contact our Customer Service Team by phone at 800-537-0944 M-F, 8:30AM-5:30PM, Eastern.