Returns & Exchanges
In the rare event that your order arrives damaged or is not fulfilled correctly, we will work quickly to make it right.
When your order arrives, please open and inspect it as soon as possible. If you receive a damaged item or an order that does not match what you purchased, please keep all packaging materials to help with our investigation
Please contact us within five (5) business days of receiving your shipment to report the issue. A member of our team will review your claim and work toward a prompt resolution.
Depending on the situation, we may replace the item, remake the order, or provide another appropriate resolution.
Because each custom frame and framing component is made to order, sales of custom frames and framing materials are final.
The following items may be returned within 30 days of the order date:
- QuickShip frame kits, provided they are unused, the acrylic protective film has not been removed, and all framer's points remain intact
- Unused framing tools in their original packaging
To begin a return, please contact Customer Service.
For eligible returns originating within the contiguous United States, we can provide a return shipping label for your convenience. The cost of the return shipping label will be deducted from your refund.
Returns are typically processed within 2 to 8 business days after we receive and inspect the returned item. Refunds are issued to the original payment method. Credit card refunds may take an additional 2 to 3 business days to appear on your account, depending on your financial institution.
If you need a replacement item, we recommend placing a new order rather than waiting for the return to be processed. Exchanges are handled as separate transactions, allowing you to receive replacement items more quickly while your refund is being completed.
Once your order is submitted, you will receive a detailed Order Confirmation. Please review it carefully and contact us immediately if any changes or corrections are needed.
Because every order is custom made to your specifications, production begins quickly. Any requested changes or cancellations must be received within 30 minutes of placing your order.
Orders placed on weekends or holidays begin processing at 6:00 a.m. Eastern Time on the next business day.
Most orders ship within 3 to 5 business days and tracking information will be provided once your order ships.