Ordering for a holiday gift? Order by 12 midnight EST* on the following days for on-time delivery:
- Wednesday, November 22, for full service Send-In-Your Art orders
- Thursday, December 7, for Print & Frame
- Friday, December 8, for Prints Only
- Monday, December 11, for DIY Frame Kits
*Excludes oversized orders larger than 32" x 40" and orders containing more than 10 framed prints or DIY frame kits.
Production lead times on most custom frame orders with in-stock materials are currently 3 business days, from the time of order receipt to the time of shipping. Each American Frame order is built-to-order; PrecisionCut™ to your exact specifications, then hand-crafted, inspected and packaged with utmost care for safe arrival. Please allow up to 8 business days for orders that include fine art printing and framing. Volume orders may require additional production time.
If you have any questions on your particular order or production needs, please contact Customer Service.
How long will my order be in transit?
Delivery times depend on the shipping method you select. We offer Ground, Next Day Air, Second Day Air, and LTL shipping methods. Before choosing an expedited shipping method, consult the map below for normal transit times. Please note that choosing expedited shipping does not rush production.
For accelerated shipping, we offer Standard Overnight, Express Saver, and Two Day services. Rates are based on dimensional weight and will be quoted during the checkout process. Most frames and frame accessories ship in 3 business days.
Ground Transit Times Map
American Frame offers Free Ground Shipping on orders over $50 to be delivered within the contiguous 48 states. Please note that orders requiring freight delivery, expedited services or that contain oversized items are not eligible for this offer. Items that are over 31” x 43” outside dimensions, or that exceed 74 united inches (length + width), or do not fit within our 32" x 47" or 36" x 35" boxes will not qualify for free shipping. The website will do all the calculations and will indicate qualifying carts at checkout. Free Ground Shipping cannot be combined with any other discount including volume discounts, commercial discounts, Alliance discount, or any other promotional codes.
To optimize your savings, we recommend selecting the option that aligns most effectively with your preferences. If you have any inquiries, please don't hesitate to reach out to us at firstname.lastname@example.org.
Oversized Shipping Fees
Our shipping costs are based on the size and weight of the shipping box. Carriers use dimensional weight shipping when they calculate the cost to ship a package. This means that in addition to the weight of the item, the size of the box affects the cost as well.
Oversized item fees are calculated by the shipping company and the shipping estimate is provided during checkout.
Are you a customer local to Maumee, Ohio? You can avoid shipping fees by picking up your order at our showroom. Once your order is ready, we will contact you to arrange for you to stop at our production facility to pick-up your order.
Texture is an important part of design, and it’s not always effectively translated online or in a catalog. That’s why we offer free sample chips of all picture frames, mat boards, and printing papers. There’s a shipping & handling fee per sample order (maximum of 10 samples) if you order samples on their own. If the samples are part of an order for American Frame products, there is no additional charge.
Free samples and print proofs are shipped via UPS Ground within two business day after the order is placed. Shipments leave from Maumee, Ohio and can take from a few days to a few weeks to arrive.
White Label Shipping Option
If you need to fulfill an order for a client but don’t want American Frame branding on the packaging, indicate ‘White Label’ in the order notes checkout. White label fulfillment is available for items that are printed and framed from our facility.
Gallery or Show Shipments
If your shipment is going to a gallery for a show, please indicate any special instructions you’d like us to follow or inserts you’d like us to include for the gallery.
Additional Shipping Information
For accelerated shipping, we offer Standard Overnight, Express Saver, and Two Day services. Rates are based on dimensional weight and will be quoted during the checkout process. Most frames and frame accessories ship in 4 business days. Please note that choosing expedited shipping does not rush production.
Orders can be shipped via Ground or Expedited service.
Unfortunately, we cannot accept free shipping promotional discounts for orders delivered outside of the continental United States.
Orders are shipped via USPS Priority Mail. We’ll notify you of your shipping rate before your order is processed.
Order are shipped via International Ground and International Priority shipping.
Orders to PO Boxes will be shipped USPS Priority Mail. Please contact Customer Service for a shipping quote.
In the rare event that UPS mishandled your delivery, please contact them directly at 1-800-742-5877 and follow the prompts for assistance.