Production lead times on in-stock materials for custom frames are currently 5-10 business days, from the time of order receipt to the time of shipping. Each American Frame order is built-to-order; PrecisionCut™ to your exact specifications, then hand-crafted, inspected and packaged with upmost care for safe arrival.
If you have any questions on your particular order or production needs, please contact Customer Service.
When Will My Order Ship?
- If your order contains frames, mat boards or framing supplies, it will typically ship within 5-10 business days.
- Orders that include fine art printing and framing may require up to 10 business days to ship.
- We can quote volume orders on a per-project basis. Large orders may require additional lead times. If your order needs additional time to ship, we’ll let you know.
How long will my order be in transit?
Delivery times depend on the shipping method you select. We offer Ground, Next Day Air, Second Day Air, and LTL shipping methods. Before choosing an expedited shipping method, consult the map below for normal transit times. Please note that choosing expedited shipping does not rush production.
For accelerated shipping, we offer Standard Overnight, Express Saver, and Two Day services. Rates are based on dimensional weight and will be quoted during the checkout process. Frame and frame accessories ship in 5-10 business days.
Ground Transit Times Map
Oversized Shipping Fees
Our shipping costs are based on the size and weight of the shipping box. Carriers use dimensional weight shipping when they calculate the cost to ship a package. This means that in addition to the weight of the item, the size of the box affects the cost as well.
Oversized item fees are calculated by the shipping company and the shipping estimate is provided during checkout.
Are you a customer local to Maumee, Ohio? You can avoid shipping fees by picking up your order at our showroom. Once your order is ready, we will contact you to arrange for you to stop at our production facility to pick-up your order.
Texture is an important part of design, and it’s not always effectively translated online or in a catalog. That’s why we offer free sample chips of all picture frames, acrylic sheets, mat boards, backing boards and printing papers. There’s a shipping & handling fee of $3 per sample order (maximum of 10 samples) if you order samples on their own. If the samples are part of an order for American Frame products, there is no additional charge.
Free samples and print proofs are mailed via USPS First Class Mail the business day after the order is placed. There are no tracking numbers to check delivery for First Class Mail. Shipments leave from Maumee, Ohio and can take from a few days to a few weeks to arrive depending on local mail customs.
White Label Shipping Option
If you need to fulfill an order for a client but don’t want American Frame branding on the packaging, indicate ‘White Label’ in the order notes checkout. White label fulfillment is available for items that are printed and framed from our facility.
Gallery or Show Shipments
If your shipment is going to a gallery for a show, please indicate any special instructions you’d like us to follow or inserts you’d like us to include for the gallery.
Additional Shipping Information