Shipping Information

Custom cut wood and metal picture frames carefully packaged and shipped from Maumee, OhioCustom cut wood and metal picture frames carefully packaged and shipped from Maumee, Ohio

Ordering for a holiday gift? Order by 12 midnight PST* on the following days for on-time delivery:

  • Wednesday, November 23, for Send-In-Your-Art or specialty framing
  • Monday, December 5, for Print & Frame 
  • Friday, December 9, for Prints Only
  • Sunday, December 11, for DIY Frame Kits
*Excludes oversized orders larger than 32" x 40" and orders containing more than 10 framed prints or DIY frame kits.

Shipping Schedule

Production lead times on in-stock materials for custom frames are currently 4 - 8 business days, from the time of order receipt to the time of shipping. Each American Frame order is built-to-order; PrecisionCut™ to your exact specifications, then hand-crafted, inspected and packaged with utmost care for safe arrival. Please allow up to 8 business days for orders that include fine art printing and framing. Volume orders may require additional production time.

If you have any questions on your particular order or production needs, please contact Customer Service.

How long will my order be in transit?

Delivery times depend on the shipping method you select. We offer Ground, Next Day Air, Second Day Air, and LTL shipping methods. Before choosing an expedited shipping method, consult the map below for normal transit times. Please note that choosing expedited shipping does not rush production.  

For accelerated shipping, we offer Standard Overnight, Express Saver, and Two Day services. Rates are based on dimensional weight and will be quoted during the checkout process. Frames and frame accessories ship in 4 - 8 business days.

Ground Transit Times Map

Days in transit map of United States to know when to expect your picture frame orderDays in transit map of United States to know when to expect your picture frame order

Oversized Shipping Fees

Our shipping costs are based on the size and weight of the shipping box. Carriers use dimensional weight shipping when they calculate the cost to ship a package. This means that in addition to the weight of the item, the size of the box affects the cost as well.

Oversized item fees are calculated by the shipping company and the shipping estimate is provided during checkout.

Pick-up Option

Are you a customer local to Maumee, Ohio? You can avoid shipping fees by picking up your order at our showroom. Once your order is ready, we will contact you to arrange for you to stop at our production facility to pick-up your order.

Product Samples

Texture is an important part of design, and it’s not always effectively translated online or in a catalog. That’s why we offer free sample chips of all picture frames, mat boards, and printing papers. There’s a shipping & handling fee per sample order (maximum of 10 samples) if you order samples on their own. If the samples are part of an order for American Frame products, there is no additional charge.

Free samples and print proofs are shipped via Fed Ex Ground within two business day after the order is placed. Shipments leave from Maumee, Ohio and can take from a few days to a few weeks to arrive.

White Label Shipping Option

If you need to fulfill an order for a client but don’t want American Frame branding on the packaging, indicate ‘White Label’ in the order notes checkout. White label fulfillment is available for items that are printed and framed from our facility.

Gallery or Show Shipments

If your shipment is going to a gallery for a show, please indicate any special instructions you’d like us to follow or inserts you’d like us to include for the gallery.

Additional Shipping Information

For accelerated shipping, we offer Standard Overnight, Express Saver, and Two Day services. Rates are based on dimensional weight and will be quoted during the checkout process. Frame and frame accessories ship in 4 - 8 business days. Please note that choosing expedited shipping does not rush production.

Orders can be shipped via Ground or Expedited service.

Unfortunately, we cannot accept free shipping promotional discounts for orders delivered outside of the continental United States.

Orders are shipped via USPS Priority Mail. We’ll notify you of your shipping rate before your order is processed.

Order are shipped via International Ground and International Priority shipping.

Orders to PO Boxes will be shipped USPS Priority Mail. Please contact Customer Service for a shipping quote.

In the rare event that FedEx mishandled your delivery, please contact them directly at 1-800-GOFEDEX and follow the prompts for assistance.