Contact Us

Have questions? Contact our experts for fast, friendly answers.

We love to hear from you. American Frame is completely dedicated to you and your satisfaction. When contacting us, please provide your first and last name, along with a daytime phone number, email address and an order number (if applicable).

Call Customer Service

If you need assistance with an existing order or help placing an order online.

We are available Monday - Friday, 8:30 am - 5:30 pm (Eastern).


Customer Service Online Request

Fill out the form below to contact our customer service team. Please leave as detailed a message as possible, including your order number (if applicable).


To contact us via mail, please send your message to the address below. Please make sure to include your contact information.

American Frame
Attn: Customer Service
400 Tomahawk Drive
Maumee, Ohio 43537

Commercial Sales

American Frame’s corporate sales division works with wholesale customers such as retailers, interior designers, government agencies, galleries and museums.

If you would like to discuss a commercial relationship or a specific project, please contact:

Craig Hagenbuch
Senior Manager of Sales and Service

Contact Form:

Showroom (Maumee, Ohio)

Stop in to browse our frame and mat board samples and for expert assistance with your framing projects. We’ll also be glad to help you learn to use the American Frame website to your full advantage.

Our regular business hours are Monday - Friday 9am - 5pm EST.

Virtual Showroom

Coming Soon! Connect with our team via the Internet for expert advise with your next framing project.

Art Assistant

Need help with starting a new project or need a design consultation?