Frequently Asked Questions

We’re the industry’s original and most trusted online source for custom picture frames and services. American Frame was founded in 1973 on the belief that custom framing should be easy, accessible, impeccably made and affordable. All of our orders are hand-crafted, PrecisionCut™ to within 1/16th of an inch.

Choose from a wide range of museum-quality frames and materials from the world’s finest brands including Nielsen, Bainbridge, Crescent, Larson-Juhl, Tru Vue & Peterboro. We also offer our own line of American Hardwoods, made from FSC certified woods and finished to environmentally-friendly standards. All products curated for style, quality, budget and availability.

At americanframe.com, you can design your own DIY custom frame kit, upload, print and frame artwork and photographs, or send in your art for an all-inclusive custom frame service. Original art for framing or reproduction can be delivered to our Maumee, Ohio showroom, or shipped directly through our online Art Assistant™ service.

We have always been family owned and operated and today, as we march toward 50 years in operation, the company is led by its second generation, committed to providing excellence and un-paralleled service. We’re 100% woman-owned and certified by the Women’s Business Enterprise National Council (WBENC), the largest certifier of women-owned businesses in the U.S. and a leading advocate for women business owners and entrepreneurs.

Trust your instincts, and your style. On our website, you can search by frame material, color, or style. You can also upload a file of your artwork to virtually “see” it in a frame during the design process. If you still have doubts, frame samples can be ordered and shipped to you before you place your frame order. Another option is for one of our framing experts to guide you through the process.

Yes. Everything on our website, including frames, is available to buy separately or as a kit. We’ll provide useful prompts at every step.

We don’t sell glass, but offer a selection of custom-cut, museum-quality acrylics, from an economical “standard” acrylic to premium choices including non-glare and UV protective options. At the top of the line we offer UV protective and anti-reflective Optium® Museum acrylic by Tru Vue. All are available as part of a complete frame, or can be purchased separately.

We strongly recommend using a soft cloth and water, or a professional acrylic cleaner, which we carry. Never use an ammonia-based glass cleaner as it will reduce the clarity of the acrylic over time. We also offer an acrylic cleaning kit, which contains everything you need to properly clean acrylic.

Some do, some don’t.

All of our metal frames are mitered, but are shipped to you unassembled. Quick and easy-to-assemble hardware is included. All you need is a screwdriver.

With our wood frames, we join and fill the corners unless you specify otherwise. Your artwork, mat board and backing board (if you’re using), and acrylic can be inserted, then fastened in place with the spring clip hardware provided, or with a point driver tool (not included). Wood frames can be ordered un-joined, with the frames cut and router holes over the joins. Pins are provided to secure the glued joins.

Print-and-frame orders are fully assembled and are shipped ready to hang, unless you specifically indicate that you would rather frame it yourself. Original art can be sent to us for an all-inclusive custom frame service.

“W” is the width of the frame’s face. “H” is the height of the frame, or the outside depth. “R” is the rabbet, or inside depth of the frame. The rabbet tells you how thick the materials you’ll be framing can be–the artwork plus the mat board plus the backing board plus the acrylic. If, when stacked on top of each other, these materials measure less than the rabbet, you’re good to go. If they measure more than the frame’s rabbet, that particular frame cannot be used because it won’t be deep enough.

If you’re framing with wood, we recommend that you secure your artwork within the frame using a point driver or backfill your frame with extra foam board. If you’re framing with metal, this is rarely an issue unless you’re framing works on paper using a canvas style frame. If in doubt, please contact us.

Yes, all assembly hardware is included. For frames bigger than 20” x 30”, we suggest ordering extra spring clips to hold your artwork securely in place. Hanging wire and saw tooth hangers for wood frames can also be ordered.

You will need a clean work surface; a screwdriver; framer’s-grade tape or linen tape; and perhaps some scissors or wire snips. You can find our professional-grade framing tools and supplies under the “accessories” tab on our website. If you’re framing a lot of wood frames, a point driver is strongly recommended. It will save time and energy in the framing process.

We cut to within 1/16th of an inch, the most precise in the industry. It’s called our PrecisionCut™ technology. When designing your frame, be sure to give us your exact measurements to insure a perfect cut and a precisely fitted frame. Please keep in mind that we do add a 1/8th of an inch allowance to the exact frame measurement so that your artwork fits perfectly within the frame.

For frames bigger than 50 united inches (which is the length and width added together), there will be an extra handling fee charged by the shipping company. We keep this charge separate, as opposed to pricing them with the product.

American Frame is proud to offer prices that are far below those of other sources. But if you’re placing a large order, you may be eligible for even greater savings.

The volume discount applies only to quantities ordered of the the same item.

  • Quantity of 5 - 9: 5% discount
  • Quantity of 10 - 50: 10% discount
  • Quantity of 51 - 100: 12% discount
  • Quantity of 101 - 150: 15% discount
  • Quantity of 151 - 500: 18% discount
  • Quantity of 500 or more: Custom Quote

Also, be sure to apply any current coupon codes that might help you reduce your price at checkout. These will give you extra savings over and above your volume discount.

At checkout, our website will prompt you to enter a coupon code, which may have been included in one of our emails. The coupon code will be applied to your purchase. There’s a limit of one code per order.

Yes. Please indicate in the notes section of your order that you’ll be forwarding a drawing of the way you want your mat board’s openings to be cut. You can make your drawing by hand, or on a computer. Once complete, please email your drawing to procut@americanframe.com

There’s a two-hour window after an order is placed during which changes can be made. However, please keep in mind that all of our orders are custom orders, and we strive to produce and fulfill all orders quickly. After two hours, the elements of your order may have already been cut. We still may be able to modify your order, but nominal charges will be incurred. If your order has not yet reached the production stage, we may be able to make changes without additional charge.

If you want to modify your order, please call our customer service line as soon as possible. We will certainly try to make the modifications without significant additional expense. One of our customer service agents can validate a job’s status with a simple phone call to 800.537.0944.

Please include a customer service form with your return. A 20% restocking fee applies for all returned custom-cut products. See ‘Returns & Exchanges’.

Need Assistance?

If you have questions not answered here, please reach out to us. We are happy to assist!


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