Frequently Asked Questions

American Frame is the industry’s original and most trusted online source for custom picture frames and services, founded in 1973 on the belief that custom framing should be easy, accessible, impeccably made, and affordable.

Design your own DIY custom frame kit, upload, print and frame artwork and photographs, or send in your art for an all-inclusive custom frame service.

As a customer, you can expect:

• Premium quality products: Curated from trusted brands including Nielsen, Bainbridge, Crescent, Larson-Juhl, Studio, Tru Vue, Peterboro, and DEHA Design, plus our exclusive American Hardwoods.
• Fully customizable options: Handcrafted and built to order, PrecisionCut™ to the 1/16″.
• Convenience: Design and order from your home, studio, or gallery.
• Expert support: US-based customer service, co-located with our factory.
• Fast turnaround: Most orders ship in 3–5 business days.
• Beautiful results.

As a second-generation, women-owned, family-operated business, we are dedicated to excellence from start to finish.

Trust your instincts and your style. You can search by material, color, or style, upload your artwork to preview it in a frame, order frame samples, or work directly with a framing expert.

Yes. Everything on our website can be purchased separately or as a kit. Select “none” to remove mats, acrylic, or mounting boards.

We do not sell glass. We offer museum-quality acrylic, including standard, non-glare, UV-protective, and Optium® Museum acrylic by Tru Vue.

Use a soft cloth and water or a professional acrylic cleaner. Never use ammonia-based glass cleaners.

Metal frames ship unassembled. Wood frames are joined unless specified otherwise. Print-and-frame orders ship fully assembled and ready to hang.

W is face width, H is outside depth, and R is rabbet depth, which determines how thick your framed materials can be.

Backfill with foam board or secure artwork using a point driver. Contact us if unsure.

Yes. All assembly hardware is included.

A clean surface, screwdriver, tape, and optional scissors or wire snips. A point driver is recommended.

Frames are cut to 1/16″ accuracy using PrecisionCut™ technology.

Frames over 50 united inches may incur an additional shipping handling fee.

Orders of 10 or more identical custom items qualify for a 10% volume discount.

Enter your coupon code at checkout. One code per order. If forgotten, we can issue store credit.

Yes. Send us a drawing of your layout and our team will confirm pricing and details.

Orders enter production quickly and cannot be changed once production begins. Review confirmations carefully.

Inspect immediately and contact us within five business days with photos and packaging.

The item is currently out of stock. Contact Customer Service for options.

Log in and submit documents for approval before placing your order. Approval may take several business days.

Yes. Gift cards do not expire. Contact us to apply the balance.