Careers

Over forty years ago American Frame started as a family business—the kind that takes over the family garage, where after school Dad calls the kids out to help finish the day’s orders. We’ve grown a lot since then, becoming the nation’s leading provider of picture frames and framing supplies to the DIY market and creating a full-service print shop to offer customers professional-quality art and photo reproductions. Along the way we’ve held tight to our team spirit and the inspiration that led to those long-gone garage days: we love art. We don’t think it’s expendable. We think it’s essential. And we want to work with those who feel the same. If you do, you’ll be a great fit on the American Frame team.

American Frame offers all the important employment benefits, including medical insurance, a Simple IRA program, paid vacation time, holiday and personal time, and a college savings program.

Art fuels life and here at American Frame we know that you have beautiful lives outside our walls, and we want your work to exist in harmony with all the other things you need and want to do.

Check out the available positions below and apply at our Showroom, 400 Tomahawk Drive Maumee OH, to complete an application or fill out an online application and email it as an attachment to CherylS@americanframe.com.

Customer Service Representative

Purpose of the position:

Division/Department: Customer Engagement Dept.
Location: American Frame Offices, 1684 Woodlands Drive, Suite 400, Maumee OH 43537
Job Title: Customer Service Representative / Product and Service Specialist
Reports to: Customer Engagement Manager
 
Type of position:
     X        Full-time
                Part-time
                Contractor
                Intern
Hours: 40 / week
                Exempt
     X        Non-exempt
 
Schedule: 8:30 am – 5:30 pm, Mon-Fri
Compensation:
                Salaried
                  Wage =
     X        Hourly
                  Wage = $13-15/hr.
     X        Bonus/Incentive Available
 
Benefits:
  • Healthcare insurance with $225.00 monthly assist on basic and premium plans
  • Simple IRA for employees who have been with the company two years and earned over $5,000.00/1% - 3% company match
  • Personal use time as outlined in Employee Handbook
 
 
Position Summary
This position is for a skilled customer service professional to be a part of our team. We need an enthusiastic individual who can provide exceptional customer experiences and engage customers through effective communication. The primary responsibilities of this role include processing orders, resolving service/product issues, answering questions, providing recommendations and addressing other customer inquiries. The successful candidate for this role will be trained in the product knowledge that is critical for offering quick and accurate consultation to customers.
Position Responsibilities
  • Answer incoming calls promptly and enthusiastically utilizing the defined guidelines provided
  • Demonstrate a pleasant, kind treatment of American Frame’s customers and co-workers following office procedures as defined by the Employee Handbook
  • Be an active and supportive member of the Customer Engagement Team
  • Perform work necessary to accurately process all phone and Internet exception orders
  • Handle customer service inquires and complaints, resolving them for total customer satisfaction
  • Walk customers who are ready to buy through the buying cycle until completion of sale
  • Make outbound calls as necessary to inform customers of special sales/events or evaluate cust. satisfaction
  • Check and respond to customer service e-mails throughout the day to assist customers with all questions or concerns
  • Follow up on large order quotes to help and secure volume sales
  • Attend ongoing training sessions, including sales, product and communication training
  • Assist Showroom as necessary with staffing needs acting as a valuable team member
  • Stay current and informed on American Frame’s products, policies and special offerings including printing
  • Participate and engage with American Frame’s social media efforts, including Facebook, Twitter and blog postings
  • Perform all related duties and assignments as required to support the needs of the Customer & the AF Team
 
 
Skills Required
  • Strong passion for interacting with customers and solving their problems
  • Great interpersonal skills to understand customers’ inquiries and deal effectively with them
  • Strong business writing skills to communicate via e-mail and social media
  • Proficiency in arithmetic,  including adding and subtracting fractions
  • Must be able to read a ruler to assist customers with measuring art work
  • Computer and phone skills, including Microsoft Office products
  • Positive attitude and strong work ethic
Education & Experience Requirements
  • High School diploma/some college preferred
  • Previous customer service experience preferred
  • Art and/or sales experience preferred
Physical Requirements
  • Neat, well-groomed, professional appearance
  • Must be able to sit and work at a computer for a minimum of 8 hours/workday
  • Ability to be prompt and flexible with work hours as necessary
  • Ability to lift 50 pounds as needed to assist with carrying customer orders in showroom
Compensation
  • 5% performance bonus with 100% accuracy per month.  This will include 5 assessments that are required for phone calls with 5% of your calls being monitored.  This will be paid on the 2nd check of the month following the month bonus was earned.  Performance bonus will be calculated on your hours worked for month earned
  • 5% Group Sales bonus/payable monthly when sales have been increased by 10% from previous year’s month.  You will qualify for your sales incentive bonus only when personal performance bonus has been achieved.  This bonus will be paid on the 2nd check of the month following the month bonus was earned
Position Review
This position is very important to American Frame.  Consequences of non-performance will be as follows:
  • 1st Month  - Coached and notified in writing concerning performance improvement expected
  • 2nd Month – Further coaching and training accompanied by a second written notification concerning job performance improvement needed to remain in the position
  • 3rd Month – Removal from the position with possibility of relocation within the company depending on job availability and attitude of the employee
  • Are you a dynamic, service oriented person?  If so, visit online application to fill out an application.

Disclaimer: This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required.

Production Worker

Purpose of the position:

The Production Worker will provide the customer with the best products they can produce following all instructions for the process that has been assigned to each type of item.

Specifically the Production Worker will:

  • Cut wood and metal picture frame mouldings
  • Assemble and inspect finished picture frames
  • Cut backing board, decorative mats and plexiglass
  • Packaging and shipping
  • Framing photographs and artwork for customers

Skills:

  • Must be able to efficiently measure to 1/16th of an inch
  • Work math problems with fractions
  • Listening – Giving full attention to what is being said and taking time to understand what is being said
  • Be able to read and understand work orders, manuals and written communications
  • Talking to others to convey information effectively
  • Must be able to manage work time and stay on task
  • Need to perform routine maintenance and cleaning of equipment and keep work area clean.

Personal Qualities:

  • Be actively looking for ways to assist people in work related problem solving
  • Be aware and considerate of others

Education and Experience:

  • High School diploma or equivalent
  • Art Education preferred
  • Familiar with shop tools and power equipment helpful

Physical Requirements:

  • Standing for long periods of time
  • Requires repetitive movements
  • Requires bending or twisting
  • Requires hands to handle and control tools or equipment
  • Lifting of 75 pounds required

Job Hazards:

  • Sharp cutting blades, Spinning saw blades, Staple guns and Compressed air

Status:

  • This is a full time position, 40/hrs. week, typically M-F 7:30 a.m. – 4:30 p.m.
  • Flexible work hours as requested

Work Attire:

  • Requires wearing common protective equipment at some workstations
  • No flip-flops or sandals – Must wear shoes
  • No tank tops, No t-shirts with suggestive or obscene pictures or writing
  • Jeans ok
  • Must be clean and well-groomed

Compensation:

  • Hourly wage based on education and experience
  • Bonus and Incentive Programs

Benefits:

  • American Frame provided healthcare with 77% assist with premium on basic plan and 72% assist on premium plan
  • IRA for employees who have been with the company two years and earned over $5000.00
  • Personal use time as outlined in Employee Handbook/12 times per year

Workplace:

  • Primary location will be at American Frame, Arrowhead Park, 400 Tomahawk Dr., Maumee, Ohio

Disclaimer: This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required.