Shipping Policy


 
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Shipping on Your Schedule


You choose the frames and accessories you want. And we think you should have a choice of shipping options, too.

 

 

UPS Ground Holiday Shipping Rates

Need your order by Christmas?
See chart for ‘order by’ dates.

This allows for 3 days in plant for processing due to heavy volume and 1 extra day for travel.

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UPS Ground Shipping Rates


To protect the environment and offset carbon emissions, we’ve invested in UPS’ carbon neutral option. We’re proud to be the only custom frame company who participates in this program and ships using this environmentally friendly alternative. In some circumstances, we use UPS SurePost or another shipping provider. SurePost orders take an extra day for delivery and can sometimes be delivered on Saturdays.
UPS Ground Shipping Rates

Oversized Item Fees

We ship items over 50 united inches (length plus width) with an additional oversized item fee. During the design process we’ll notify you if your frame is oversized.

Oversized item fees are calculated in a tiered fashion per assembled frame or for every 10 flat items. When various oversized items are involved, the charge for the largest piece is applied. Oversized charges will appear in your cart at checkout.

An item is oversized when the sum of its width and height exceeds 50 united inches (UI). The fee DOES NOT apply to oversize unassembled frames.
 
Oversized Item Fees

 

When Will My Order Ship?

  • If your order contains frames, mat boards or framing supplies, it will typically ship within 2-3 business days.
  • Orders that include fine art printing and framing or Art Gallery orders may require up to 4 business days to ship.
  • If your order requires expedited processing, please contact Customer Service at 800.537.0944 to discuss the options available. 
    Or, leave a note in the order instructions at checkout online and a customer service representative will confirm your request upon receipt.

  • We can quote volume orders on a per-project basis. Large orders may require additional lead times. If your order needs additional time to ship, we’ll let you know.

How Long Will My Order Be In Transit?

Delivery times depend on the shipping method you select. We offer UPS Ground, Next Day Air, Second Day Air, and Three Day Select shipping. In support of our green initiatives, all UPS shipments are carbon neutral.
 
 
Estimated UPS Ground Transit Days
▼ Expedited Shipping
▼ Alaska, Hawaii and US Territories
▼ APO and FPO Addresses
▼ Canadian Orders
▼ International Orders

White Label Shipping Option


If you need to fulfill an order for a client but don’t want American Frame branding on the packaging, choose ‘White Label’ at checkout. White label fulfillment is available for items that are printed and framed from our facility.

If your shipment is going to a gallery for a show, please indicate any special instructions you’d like us to follow or inserts you’d like us to include for the gallery.

Pick-up Order Option


Are you a local customer? You can avoid shipping fees by picking up your order at our showroom. Pick-up orders placed before noon are typically ready the following business day. We also offer same-day service on qualified orders placed by noon for pick-up after 4 p.m. the same day.

Samples


Texture is an important part of design, and it’s not always effectively translated online or in a catalog. That’s why we offer free sample chips of all picture frames, acrylic sheets, mat boards, backing boards and printing papers. There’s a shipping & handling fee of $3 per sample order (maximum of 10 samples) if you order samples on their own. If the samples are part of an order for American Frame products, there is no additional charge.

Free samples and print proofs are mailed via USPS First Class Mail the business day after the order is placed. There are no tracking numbers to check delivery for First Class Mail. Shipments leave from Maumee, Ohio and can take from a few days to a few weeks to arrive depending on local mail customs.
Each order is handcrafted to accommodate its unique specifications.
If you’re not 100% satisfied when your order arrives, please let us know and we’ll make it right.
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