COVID-19: Company Update

May 5, 2020

To Our Valued Customers:

After a five week pause in manufacturing due to COVID-19, we’re returning to normal operations effective Monday, May 4. As we work through our backlog, please expect delays on any orders placed starting March 28 - present. Our normal service is 2-3 business days. Our current lead time is approximately 3 weeks. We expect to be fully caught up by June 1.

During this time, we’re especially grateful for your loyalty and understanding. American Frame puts the safety and well-being of our employees above all else and although not ideal, this closure gave us the opportunity to enhance our safety and sanitation practices to exceed CDC standards while retooling our plant for increased efficiency. In the short-term, it will unfortunately take more time to produce due to the backlog and shut-down of our supplier operations across the country. Long-term, we are committed to sustaining the five-star customer experience on which you rely.

As we start to come out of this incredibly difficult chapter in our history, please continue to be safe and take reasonable steps to protect yourselves and your loved ones around you.

In good health,

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Laura Jajko

President