COVID-19 : Production Status Update

Updated July 9, 2020

Valued Customer:

As you may be aware, our manufacturing was suspended on March 24, 2020 and restarted on May 4th in compliance with the State of Ohio directives to mitigate the spread of COVID-19. This suspension lasted several weeks longer than we had originally expected from the state and for that, we apologize.

Today, however, we are pleased to share our plant’s production plan for our COVID-19 backlog:

Orders placed on June 7th  – June 13th  will ship the week of July 13th .
Orders placed on June 14th  – June 20th  will ship the week of July 20th .
Orders placed on June 21st – June 27th with ship the week of July 27th.
Orders placed on June 28th  - present please allow up to 4 weeks from date of order.

Our goal is to catch up quickly and efficiently while maintaining our high-quality standards on which you rely.

Again, this is an outline of status in general terms. If after receiving this information you would still like further detail on your order, please email customer.service@americanframe.com and as always, we are happy to assist you.

Stay safe and stay well,

The American Frame Team