Help, I Can’t Find my Hardware

We recently received a customer question regarding assembly hardware:

Q: Hi, I recently placed an order for a basics black picture frame. My husband unpacked the box for me when I was out and when I got back I could not find any of the assembly hardware  that the paper included said came with the frame, namely: 8 spring clips, 10 screws, 4 plastic corners inserts.....etc. We hadn't thrown away any of the packing materials, so I asked him to go back and look in the box, but we haven't found the materials.

Was the assembly hardware included with my order, or was I supposed to order that separately? How is it usually packaged with the frame? Is it possible that it was accidentally not included in my order or is there somewhere it could be that we are not looking? Thank you!

A:  The hardware is included with the purchase of a frame.  If you would like to double check it will be wrapped in brown paper with a bright sticker on it, indicating hardware inside.  It is usually taped to the cardboard inserts that come in the package unless it should come loose.

When wood frames are ordered, this is how the hardware is attached within the packaging:

wood frame hardware attached to cardboard

If ordering metal frames, the hardware is wrapped in brown paper and stuffed in the right side of the box like so:

metal frame hardware in box

Related articles:

The Summer Celebration of the Metal Picture Frame
History of Metal Frames on #AFchat
Aluminum Moulding: Precious Metals for Today’s Consumer
Metal Frames: How to Place and Space Spring Clips
Do You Sell Extra Spring Clips?

AubreyK | 7/2/2014 3:07:47 PM | 4 comments
American Frame

Sometimes that does get tricky, but we just do our best to protect the frames and other contents.
7/24/2014 11:12:04 AM

You guys do such a great job of packaging everything so that it will not get damaged! I am guilty of thinking the hardware was missing but in reality it was taped down so it wouldn't move.
7/23/2014 11:29:32 AM

They will be bundled together .
7/3/2014 3:18:09 PM

If I order 20 wood frames will each hardware kit still be taped as shown? Or will they be bundled together somehow?
7/3/2014 1:54:19 PM