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Shipping Policy

Holiday Shipping:

There is still time to take advantage of our Free Ground Shipping on orders over $125 offer. Use the map below to determine your 'Order by' date for UPS Ground Shipping.

UPS Next Day and 2nd Day expedited services can be specified for orders, but please keep in mind that we still need 1-2 business days to custom cut and process orders.


 

Custom Picture Frame Orders- via Ground Service
- Please refer to the above map to determine your 'Order by date' for custom picture frames, mat board and framing supplies.

Printing Services:
     > Print orders with custom framing (includes Art Gallery)
Order by Wednesday, December 10, 2014
     > Print orders without custom framing (includes print only or print and frame without custom frame assembly)
Order by Monday, December 15, 2014

If you have questions regarding holiday shipping, please contact us a (800) 537-0944, 8:30am - 5:30pm M-F (eastern)



Orders are shipped using Ground, Next Day, Second Day or Three Day service via UPS. Shipping rates are automatically calculated during the checkout process

UPS Ground Shipping Rates:



Orders containing picture frames, mat boards and framing supplies typically leave our facility within 2 business days. Orders with fine art printing and framing as well as Art Gallery orders require additional processing time and may require up to 5 or 7 business days to leave our facility.
  All UPS shipments are shipped carbon neutral. Learn more about UPS' Carbon Neutral Fund and American Frame's Green Initiatives.



Oversize Item Fees:
Items over 50 united inches (length plus width) incur an oversize item fee.

- Add $15.00 per assembled frame or flat item (acrylic, mat board and mounting board) over 50 UI and up to 62 UI.
- Add $25.00 per assembled frame or flat item (acrylic, mat board and mounting board) over 62 UI and up to 72 UI.
- Add $40.00 per assembled frame or flat item (acrylic, mat board and mounting board) over 72 UI and up to 90 UI.

An item is oversize when the sum of its Width and Height exceed 50 united inches (UI). This fee DOES NOT apply to oversize unassembled frames.



Expedited Shipping:
In addition to Ground shipping we also offer UPS Next Day, Second Day and Three Day expedited service. Expedited shipping is based on dimensional and actual product weight and is calculated during the order process. Wood frames shipped via expedited service are shipped unassembled.

Please refer to the following map to determine if expedited shipping is required.



This map shows UPS Ground service transit time. We require 2-3 business days to process orders. An order shipped to North Carolina would be delivered within 5 business days (2-3 days processing + 2 days shipping).

Alaska, Hawaii and US Territories:
Orders are shipped via UPS Ground service. You will be contacted prior to your order being processed with the shipping rate. Expedited shipping is also available.

APO and FPO addresses:
Orders are shipped via USPS Priority Mail. You will be contacted prior to your order being processed with the shipping rate.

Canadian Orders:
Orders are shipped via UPS Ground service. You will be contacted prior to your order being processed with the shipping rate.

International Orders:
Orders are shipped via UPS International, and shipping rates are quoted when you order. Or call (888) 628-3833 for quotes.

 

Shipping Policy