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Shipping Policy

Orders are shipped using Ground, Next Day, Second Day or Three Day service via UPS. Ground shipping rates are automatically calculated during the checkout process. Air shipping may require us to email a quote for your approval.

UPS Ground Shipping Rates:



Orders containing picture frames, mat boards and framing supplies typically leave our facility within 2 business days. Orders with fine art printing and framing as well as Art Gallery orders require additional processing time and may require up to 5 or 7 business days to leave our facility.
  All UPS shipments are shipped carbon neutral. Learn more about UPS' Carbon Neutral Fund and American Frame's Green Initiatives.



Oversize Item Fees:
Items over 50 united inches (length plus width) incur an oversize item fee.

- Add $15.00 per assembled frame over 50 UI and up to 62 UI.
- Add $25.00 per assembled frame over 62 UI and up to 72 UI.
- Add $40.00 per assembled frame over 72 UI and up to 90 UI.
There is one oversize charge for up to 10 flat items (acrylic, mat board and mounting board) shipped with unassembled frames.

An item is oversize when the sum of its Width and Height exceed 50 united inches (UI). This fee DOES NOT apply to oversize unassembled frames.



Expedited Shipping:
In addition to Ground shipping we also offer UPS Next Day, Second Day and Three Day expedited service. Expedited shipping is based on dimensional weight and is calculated during the order process. Air shipping may require that we email quotes for your approval. Orders shipped via air leave our facility the next business day (Monday - Friday) after shipping rates are approved.

Please refer to the following map to determine if expedited shipping is required.



This map shows UPS Ground service transit time. We require 2-3 business days to process orders. For example, an order shipped to North Carolina would be delivered within 5 business days (2-3 days processing + 2 days shipping).

Alaska, Hawaii and US Territories:
Orders are shipped via UPS Ground service. You will be contacted prior to your order being processed with the shipping rate. Expedited shipping is also available.

APO and FPO addresses:
Orders are shipped via USPS Priority Mail. You will be contacted prior to your order being processed with the shipping rate.

Canadian Orders:
Orders are shipped via UPS Ground and rates are calculated during the checkout process.

International Orders:
Orders are shipped via UPS Worldwide Expedited and we will email you are shipping quote for your approval. Or call (888) 628-3833 for quotes.