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Return Policy

Please call our Customer Service Dept. at, (800) 537-0944, (8:30 am - 5:30 pm Monday - Friday EST) to let us know you are making a return so that your request is properly handled.


Picture Frames, Mat Boards and Framing Supplies: Because your order is custom cut to your specifications, there will be a 20% restocking fee. All items are returnable up to 30 days after your invoice date except custom cut mat boards, printed artwork or photographs on any of our papers, canvas, Plexiglas & aluminum, both framed and unframed as well as frame and mat board corner samples. American Framer items are not subject to the restocking fee, and are returnable up to 30 days after your invoice date.

Fine Art Giclee Printing: Our Fine Art Giclee prints are produced directly from the file(s) you upload, and color is matched accordingly. To insure the most accurate color match possible, we strongly encourage the purchase of a Proof Sheet. All giclee print sales are final unless a Proof Sheet is ordered.

Art Gallery Prints: Purchase reproductions of original artwork with confidence, risk free. If you are not completely satisfied with your purchase simply return the item(s) for a refund or exchange within 30 days of the purchase date. Item(s) must be returned in original condition, in the original packaging. Shipping charges will not be refunded.