We are committed to protecting your privacy and the security of your personal information. Our privacy policy, which was updated on June 1, 2008, addresses the information we collect and how it is used to enhance your shopping experience.
If you have any privacy related comments or questions, please contact us via email at privacy@americanframe.com.
Information such as name, street and email address, telephone number, site navigation history and credit card information may be collected when you:
Order through our website, catalog or Showroom store.
Contact is made by phone or email.
Request a catalog
Subscribe to our E-Tip newsletter
Create an account at americanframe.com
Participate in a survey, promotion or educational event
Information you provide may be used to:
Complete your transaction
Contact you by email or regular mail
Mail you the American Frame Handbook (catalog)
Email the E-Tip Newsletter
Enhance your shopping experience
Information is maintained in a secure server along with your purchase history for an undetermined period of time.
American Frame does not share information about individual users or customers with any third party for marketing purposes.
Information is shared with service providers such as credit card processors and shipping companies for transactional purposes. From time to time we make mailing information, names and mailing address; available to companies we contract with for data verification and updating. These companies are prohibited by contract from sharing or using this information with anyone other than American Frame. We may need to disclose personal information when required by law when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process.
Information is gathered through the use of “cookies” and/or other online tools. A cookie is simply a small data file stored by your web browser on your computer. They allow us to remember browsing and shopping cart actions, recognize a revisiting user and to custom tailor content to suit the user's preferences.
In order to complete a transaction at americanframe.com your cookies must be enabled on your computer. If your browser is set to refuse cookies, please call us at (800) 537-0944, M-F 8:30 – 5:30 pm EST, to place an order.
American Frame Corporation has physical security in our server facilities to protect against the loss, misuse, or alteration of information. Our site's order process uses industry-standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information. The process requires users to give us contact and financial information. We use this information to fulfill your order. Any and all information submitted in these forms will be held in strictest confidence and not shared with any other business entity outside of your Credit Card Service and/or your Bank. We do reserve the right to contact you to answer questions, offer suggestions, and make corrections to your order.
Our web site is not intended for use by children under the age of 13 and we do not knowingly collect personal information from children under the age of 13.
We may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. Please be sure to review our privacy policy periodically.
Please contact us if you have questions about our privacy policy.
American Frame Corporation
Privacy Department
400 Tomahawk Drive
Maumee OH 43537
(800) 537-0944
privacy@americanframe.com