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Frequently Asked Questions

Why use American Frame?
Quality Guaranteed. Style and Selection. Exceptional Value. Helpful People. Quick To Ship. Made in America. We think these are a few good reasons to choose American Frame. Customer satisfaction motivates us. We take pride in the superior care and attention we give to each customer and every order. All of us understand the sooner your order is in your hands, the happier you will be. That’s why our custom products are ready to ship in as little as three days. About Us
Is custom framing easy?
With us, it certainly is. Use our newly updated online design tool to custom create your picture frame from the comfort of your home, office or studio. Use our ‘preview’ feature to upload a jpeg of your work for a virtual view of it framed before you order. Purchase frames as full kits including mat board, mounting board, and acrylic, or in components. Browse the collections, then choose a frame and follow our instructions for entering your dimensions. Our site will guide you through the rest. We also provide professional printing services. When you upload your work for printing, there is no need for measuring and we can take care of the framing. Still have questions? Consult our How-to page, contact Customer service or Ask Mike for extra assistance. How’s that for easy?
Can I ship to Canada/International/APO/FPO addresses?
Yes, we ship worldwide. Canadian and International orders are shipped via UPS. Orders shipping to our military customers with APO/FPO addresses are shipped through the US Postal Service. See Shipping Information for further detail.
Do you manufacture your own moulding?
We purchase length moulding, many of which are custom-made to our specifications, from some of the major moulding manufacturers in the world including, Nielsen, Nurre Caxton and Larson-Juhl. The bulk of our mouldings are made in the USA in places such as Indiana, Michigan, North Carolina, Tennessee and Wisconsin. Length moulding is shipped to our facility in Maumee, Ohio where it awaits your custom size request.
I’d like to speak with someone for personal assistance. What are your hours?
Our call center, located with our Maumee OH manufacturing facility, is open M-F, 8:30 AM – 5:30 PM EST, 1-800-537-0944. Local customers are welcome to visit us in our Showroom for hands on instruction and assistance. Of course you can contact us anytime via email and we will respond to you promptly.