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Careers

Over forty years ago American Frame started as a family business—the kind that takes over the family garage, where after school Dad calls the kids out to help finish the day’s orders. We’ve grown a lot since then, becoming the nation’s leading provider of picture frames and framing supplies to the DIY market and creating a full-service print shop to offer customers professional-quality art and photo reproductions. Along the way we’ve held tight to our team spirit and the inspiration that led to those long-gone garage days: we love art. We don’t think it’s expendable. We think it’s essential. And we want to work with those who feel the same. If you do, you’ll be a great fit on the American Frame team!
 
American Frame offers all the important employment benefits, including medical insurance, a 401-K plan, paid vacation time, holiday and personal time, and a college savings program.

Art fuels life and here at American Frame we know that you have beautiful lives outside our walls, and we want your work to exist in harmony with all the other things you need and want to do.
 
Check out the available positions below and apply at our Showroom, 400 Tomahawk Drive Maumee OH, to complete an application or fill out an online application and email it as an attachment to CherylS@americanframe.com.

Customer Service Representative
Production Worker



 

 




Customer Service Representative-

Purpose o
f the position:
Provide a superior buying and service experience to all customers of American Frame.  The Customer Service Representative will be part of the Office Team and will report to the Office Supervisor and HR Director.

Specifically the Customer Service Representative will:
•    Answer incoming calls (promptly, in a team environment) and perform work to process all phone and Internet exception orders.  Make outbound calls to inform customers of special sales and events.  All CSR’s are responsible for customer service inquires, complaints and for total customer satisfaction.  Your physical presence is required on the job.
•    Assist customers with all questions to complete their orders accurately.  This involves being knowledgeable about American Frame’s products, policies and special offerings
•    Check and respond to e-mails throughout the day to assist customers with all questions or concerns
•    Follow up on large order quotes to help and secure volume sales
•    A Customer Service Representative’s responsibility is to be professional and to maintain a clean appearance and workplace
•    Show a willingness and ability to participate and engage with American Frame’s social media efforts, including (primarily) Facebook, Twitter and blog postings.  Keep updated on blog activity as an important training and customer service resource and comment accordingly
•    Attend bi-monthly 8:00 a.m. meetings as scheduled
•    Perform all related duties and assignments as required
•    Be prepared to step in and assist as a Showroom Attendant during lunch hours and vacations

Skills:
•    Be an active listener and have problem solving skills
•    Strong business writing skills to communicate via e-mail and social media
•    Proficiency in arithmetic and geometry,  including adding and subtracting fractions
•    Must be able to read a ruler to assist customers with measuring art work
•    Computer, Microsoft Office including Excel, Word and Outlook, copiers and the American Frame website.

Personal Qualities:
•    Provide a superior buying and service experience to all customers of American Frame.
•    Must display a strong, positive attitude and work ethic
•    Must demonstrate a pleasant, kind treatment of American Frame’s customers, co-workers and follow office procedures as defined by the company handbook
•    Congenial team work is a must for any Customer Service  position.

Education and Experience:
•    High School diploma or equivalent
•    Art, Office and/or Sales experience preferred

Physical Requirements:
•    Neat, well-groomed, professional appearance
•    Must be able to sit and work at a computer for a minimum of 8 hours/workday
•    Ability to be prompt in the morning
•    This position could involve sitting, standing, walking and carrying packages to customer’s cars during the Showroom work.  Showroom work will require lifting of 50 pounds.  

Status:
•    This is a full time office position, 40/hrs. week with working hours 8:30 a.m. – 5:30 p.m.

Compensation:
•    Hourly wage based on education and experience
•    Bonus and Incentive Programs

Benefits:
•    American Frame provided healthcare with 77% assist with premium on basic plan and 72% assist on premium plan
•    Simple IRA for employees who have been with the company two years and earned over $5000.00/1% - 3% company match
•    Personal use time as outlined in Employee Handbook/12 times per year

Workplace:
•    Primary location will be at American Frame Executive offices, Arrowhead Park, 1684 Woodlands Dr. Ste. 400, Maumee, Ohio

Disclaimer: This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required.







Production Worker-


Purpose of the position:
The Production Worker will provide the customer with the best products they can produce following all instructions for the process that has been assigned to each type of item.

Specifically the Production Worker will:
•    Cut wood and metal picture frame mouldings
•    Assemble and inspect finished picture frames
•    Cut backing board, decorative mats and plexiglass
•    Packaging and shipping
•    Framing photographs and artwork for customers

Skills:
•    Must be able to efficiently measure to 1/16th of an inch
•    Work math problems with fractions
•    Listening – Giving full attention to what is being said and taking time to understand what is being said
•    Be able to read and understand work orders, manuals and written communications
•    Talking to others to convey information effectively
•    Must be able to manage work time and stay on task
•    Need to perform routine maintenance and cleaning of equipment and keep work area clean.

Personal Qualities:
•    Be actively looking for ways to assist people in work related problem solving
•    Be aware and considerate of others

Education and Experience:
•    High School diploma or equivalent
•    Art Education preferred
•    Familiar with shop tools and power equipment helpful

Physical Requirements:
•    Standing for long periods of time
•    Requires repetitive movements
•    Requires bending or twisting
•    Requires hands to handle and control tools or equipment
•    Lifting of 75 pounds required

Job Hazards:
•    Sharp cutting blades, Spinning saw blades, Staple guns and Compressed air

Status:
•    This is a full time position, 40/hrs. week, typically M-F 7:30 a.m. – 4:30 p.m.
•    Flexible work hours as requested

Work Attire:
•    Requires wearing common protective equipment at some workstations
•    No flip-flops or sandals – Must wear shoes
•    No tank tops, No t-shirts with suggestive or obscene pictures or writing
•    Jeans ok
•    Must be clean and well-groomed

Compensation:
•    Hourly wage based on education and experience
•    Bonus and Incentive Programs

Benefits:
•    American Frame provided healthcare with 77% assist with premium on basic plan and 72% assist on premium plan
•    IRA for employees who have been with the company two years and earned over $5000.00
•    Personal use time as outlined in Employee Handbook/12 times per year

Workplace:
•    Primary location will be at American Frame, Arrowhead Park, 400 Tomahawk Dr., Maumee, Ohio


 

Disclaimer: This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required.