Photo and Art Editing Frequently Asked Questions
100% Customer Satisfaction is guaranteed. If you are dissatisfied with your restoration, we will fix it or refund your money. American Frame will securely catalog your image for your future use, but you will be able to download the image to your computer for safekeeping.
Here are some commonly asked questions about our service:
- What kind of restoration can I expect for this price?
- What is included in a photo restoration?
- What is the cost?
- What if I have special instructions?
- How large can I print my completed work?
- How will I know when my order is complete?
- Can I order a sample?
- Do you guarantee your work?
- Can I receive my edited file back?
- Information about Rights, Representations, Warranties
- Are there any legal issues I need to be concerned with?
What kind of restoration can I expect for this price?
Our partner DigitalCustom Group is a worldwide provider of digital photo editing, photo repair and restoration and photo-to-fine art services. Their service has received numerous awards and accolades, including a First Class accolade from Wired Magazine in 2002 and an Innovative Digital Product Award from the DIMA division of the Photo Marketing Association in 2003. 100% customer satisfaction is guaranteed.
Read the next section for a list of the standard editing procedures.
What is included as standard in editing? Our Standard Photo Restoration Specifications:
- File Specs: File will be returned at approximately same resolution and physical size as original file.
- Delivery Schedule: Restored images will be delivered digitally on the fifth business day after they are uploaded to our server. So if an image is uploaded on August 21, it will be returned August 28.
- Sepia: Images that appear to be sepia toned will be kept sepia, with the sepia restored to a fresher tone. If an image has yellowed due to age, rather than toning, it will be greyscaled.
- Borders: A white or black border will be removed unless it is an important part of the image (e.g. a vignette, or a border with a studio mark). If we keep the border, we will restore it.
- Damage: Scan artifacts, spots, discoloration and other damage will be repaired or concealed. Images that are severely damaged so as to require extensive reconstruction should be submitted for custom service and detailed special instructions should be included with the order.
- Contrast/Color: Contrast will be enhanced and color images will be re-colorized.
- Straightening: Image will be straightened if needed.
- Writing: Writing on the image will be kept and restored unless it appears to be irrelevant. In general, a date will be kept but a stray pen mark or pen damage will be removed. Studio-related marks and writing will be retained and restored.
- Texture: We will use our discretion whether to leave or remove texture. In general, the reprinting of textured photos gives a poor quality. If texture is important, we recommend printing on a textured paper.
- Original Defects: Original problems with an image will not be fixed, since it is part of the image. An example is original lens flare. If you would like it repaired, a custom restoration order should be placed.
- Special Instructions: If you would like restoration or repair over and above the standard specification detailed above, then you will want to place an order for a special request order. For example, if you would like a person removed from a photo, would like original lens flare fixed (see above), or have a photograph which is severely damaged and needs extensive repairs, a special request order would be the best choice. There is an additional charge (review the price list below).
From a digital file you supply: (NOTE OUR SALE PRICES!)
- Photo Restoration: $37.00 (normally $49.95) per image (see sample)
- Restoration with Colorization: $44.50 (normally $59.95) per image (see sample)
- Photo to Fine Art: $59.50 (normally $79.95) per image (see sample)
- Custom Restoration: Add $37 (normally $50) to the cost of services above (details)
(print is not included with the above prices)
"All in One" service (includes color print and CD)
We can handle the scanning for you with the DigitalCustom pre-paid mailer. This traceable method of delivering your images to us, and back to you, is very convenient.
For a cost of $75.00 you will receive:
- One professional scan of your photo
- Repair of damage and discoloration
- Digital colorization (if needed)
- Final edited image saved to CD
- Up to an 8"x10" color print (additional prints can be ordered)
Place an Order for an All-in-One Mailer
What if I have special instructions?
For special request orders over and above the standard specifications, you can have services provided for an additional $50.
For example, if you would like a person removed from a photo, an original lens flare fixed, or have a photograph, which is severely damaged and needs extensive repairs, a special request order would be the best choice.
The maximum print size for your particular image will be dictated by several factors including the quality and image data in your original scan, transparency or photograph provided. Your completed file will be approximately the same size as the original you supply.
Use our Print Sizing Recommendation Tool
How will I know when my order is complete?
You will receive an email notification once your file is ready. You can also return to the site and sign-in to check the status of your order. From there you will review your order, download your finished file, and use our printing and framing services if you like.
Samples of all the imaging techniques are shown here.
If you need to see the paper choices, mat board and frame choices before placing an order to print, we will gladly send you small samples of these to you at no charge (request samples).
100% Customer Satisfaction is guaranteed. If you are dissatisfied with your restoration, we will fix it or refund your money.
In the unlikely event that you are completely dissatisfied with custom printed and framed items, you may return them for a 30% re-stocking fee plus shipping.
Can I receive my edited file back?
Yes, you can log into your account and download the finished file back to your computer. All-in-One orders include your photo saved on a CD.
How do I know my image is secure?
After the restoration work is completed, who owns the rights?Are there any legal issues I need to be concerned with?
Our Representations, Warranties and Indemnities With Respect To Intellectual Property:
- DigitalCustom represents that it owns, controls, and has the right to license or assign, all right, title and interest in DigitalCustom's work product, including but not limited to creative work performed by DigitalCustom employees, contractors and affiliates.
- DigitalCustom will not include unlicensed third-party intellectual property in its projects.
- DigitalCustom will disclose all licensed elements to its customers and, upon request, will provide evidence of its licenses.
- DigitalCustom will defend, indemnify and hold its customers harmless for any suits or liabilities arising out of third-party claims that our work has infringed upon that parties' rights ("our work" includes only elements of the project that were created by DigitalCustom or incorporated by DigitalCustom from sources selected by DigitalCustom and not supplied by its customer).
- Aside from the express representations, warranties and indemnities stated above, DigitalCustom makes no other representations, warranties or indemnities with respect to intellectual property. All other rights are expressly reserved.
- Designation of Notification Agent. In accordance with the Digital Millennium Copyright Act, 17 U.S.C. -- 512 et seq ., DigitalCustom Group, Inc. designates Ellen Ruth Fenichel, Esq., 505 Beach Street, Penthouse, San Francisco, California 94133, tel. (415) 447-4777 ext:107, e-mail: efenichel@digitalcustom.com, as its agent for intellectual property notifications.
Your Representations, Warranties and Indemnities With Respect To Intellectual Property:
- You will submit to DigitalCustom only material that you are legally entitled to copy, modify, edit or otherwise use in the manner requested of DigitalCustom.
- You represent and warrant that your submissions to DigitalCustom do not violate the rights of any third-party and that you are duly-authorized to submit such materials for manipulation, editing and other services that you instruct DigitalCustom to perform.
- If DigitalCustom requests, you will provide evidence of DigitalCustom's right to work on any image or element.
- You will defend, indemnify and hold DigitalCustom harmless for any suits or liabilities arising out of third-party claims that your submitted materials (or any derivative product thereof, including the product of DigitalCustom's work) has infringed upon that parties' rights ( "your submitted materials" includes elements of the project that were supplied by you to DigitalCustom).
- You make no other representations, warranties or indemnities with respect to intellectual property. All other rights are expressly reserved.
Intellectual Property of American Frame Corp.:
- The American Frame Web site and Web-managed system are subject to a variety of intellectual property rights and protections. American Frame has taken all available measures to ensure that the design, layout, and content of American Frame are fully-protected.
- The American Frame Web site (content, interfaces and other elements) may not be copied, reproduced or otherwise exploited for any commercial purpose absent express permission from an authorized representative of American Frame Corp.
- Product shots are used in the Image-Edit section are solely to illustrate certain photography and digital editing techniques, with the permission of the image owner(s).
- If you believe that any part of DigitalCustom violates your intellectual property rights, or the rights of a third-party, please contact Ms. Ellen Fenichel. All comments and concerns in the area of intellectual property will be addressed promptly.
Please contact us if you have any questions. Intellectual property policies are subject to change without notice.